Privacy Policy

Last updated: 4 August 2026

The Christmas Decorators Cheshire respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.christmasdecoratorscheshire.co.uk, contact us, request a quotation or use our Christmas decorating and lighting services.

1. Who we are

The Christmas Decorators Cheshire is operated by:

• Legal business name: One Little Christmas Tree LTD
• Trading name: The Christmas Decorators Cheshire
• Company number: 13329396
• Registered address: Suite 325 Courthill House, 60 Water Lane, Wilmslow, Cheshire, SK9 5AJ
• Email: jamie@thechristmasdecorators.com
• Telephone: 07398 927737

For the purposes of UK data protection law, One Little Christmas Tree LTD is the “data controller” responsible for deciding how and why your personal information is used.

2. Information we may collect

We may collect and process the following personal information:

Information you provide to us

This may include:

• Your name;
• Your home or business address;
• Your email address;
• Your telephone number;
• The name of your business or organisation;
• Details of your property, venue or proposed installation;
• Photographs, videos, plans or measurements of your property;
• Information about your preferred design, budget and installation requirements;
• Copies of correspondence sent by email, telephone, WhatsApp, website forms or social media;
• Quotation, booking, contract, invoice and payment information;
• Installation, maintenance, removal and storage records;
• Feedback, reviews or complaints; and
• Any other information you choose to provide.

Please do not provide sensitive personal information unless it is genuinely necessary for us to provide our services.

Information collected automatically

When you visit our website, we or our website providers may collect technical information such as:

• Your IP address;
• Browser type and version;
• Device type and operating system;
• Approximate location derived from your IP address;
• The pages you visit;
• The date and time of your visit;
• How you arrived at the website;
• How you interact with the website; and
• Cookie identifiers and similar technical information.

3. How we collect your information

We may collect personal information:

• When you complete an enquiry or contact form;
• When you contact us by telephone, email or WhatsApp;
• When you communicate with us through social media;
• When you ask us to prepare an illustration, proposal or quotation;
• When you send us photographs or videos of a property;
• During a site visit or consultation;
• When you book or purchase our services;
• During installation, maintenance, removal or storage work;
• When you make a payment;
• When you provide a testimonial or review;
• From publicly available sources, such as business websites, Companies House, property listings or mapping and street-view services;
• Through recommendations or referrals; and
• Automatically when you use our website.

Where someone provides your details to us as a referral, we will only use those details where we have a lawful reason to do so.

4. How we use your information

We may use your personal information to:

• Respond to enquiries;
• Contact you about your requirements;
• Arrange consultations and site visits;
• Assess your property or venue;
• Create design concepts, illustrations and proposals;
• Prepare and issue quotations;
• Provide our decorating, lighting, installation, maintenance, removal and storage services;
• Manage bookings and installation schedules;
• Process payments and maintain accounting records;
• Communicate with you before, during and after an installation;
• Provide customer service and respond to questions or complaints;
• Maintain records of products, lighting schemes and decorations allocated to a customer;
• Contact previous customers about future seasonal installations;
• Send marketing communications where permitted;
• Improve our website, services and customer experience;
• Protect our website, business, staff and customers;
• Prevent fraud or misuse;
• Establish, exercise or defend legal claims; and
• Comply with our legal, tax, accounting, insurance and regulatory obligations.

We will not use your personal information for a purpose that is incompatible with the purpose for which it was originally collected unless permitted or required by law.

5. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely on the following bases:

Contract

We may process your information where it is necessary to:

• Provide a quotation at your request;
• Take steps before entering into a contract;
• Fulfil a booking or contract with you; or
• Manage installation, maintenance, removal, storage, payment or customer service arrangements.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights.

These interests may include:

• Responding to business enquiries;
• Managing and developing our business;
• Maintaining customer and installation records;
• Following up quotations;
• Providing relevant information to previous customers;
• Recovering money owed to us;
• Protecting our staff, property and business;
• Improving our services and website; and
• Establishing or defending legal claims.

You may object to processing based on legitimate interests by contacting us.

Legal obligation

We may process information where necessary to comply with legal obligations, including tax, accounting, health and safety, insurance and regulatory requirements.

Consent

We may rely on your consent for certain marketing communications, non-essential cookies or uses of photographs and testimonials.

Where we rely on consent, you may withdraw it at any time. Withdrawing consent will not affect processing that took place before consent was withdrawn.

6. Quotations, property photographs and design illustrations

To prepare a quotation or design proposal, we may ask you to provide photographs, videos, plans, measurements or other information about your property.

We may also use publicly accessible images, including mapping or street-view imagery, to help us understand the property and prepare an initial illustration or indicative quotation.

Property images may sometimes contain personal information, including:

• House numbers;
• Vehicle registration numbers;
• People;
• Neighbouring properties;
• Security equipment; or
• Other identifying details.

We will use these materials to assess the project, prepare designs and quotations, plan installations and maintain appropriate customer records.

We will not intentionally publish identifiable images of a private property for promotional purposes without an appropriate lawful basis. Where appropriate, we will request permission before using customer-supplied photographs or completed-installation photographs in our portfolio, website, advertising or social media.

You may withdraw permission for future promotional use by contacting us. This may not always require us to remove material that has already been printed, lawfully published or shared by third parties.

7. Marketing communications

We may contact existing or previous customers about:

• Future Christmas installation seasons;
• Rebooking existing schemes;
• Relevant additions or changes to an installation;
• Roofline lighting;
• Related services; and
• Important service updates.

We may do this where you have consented or where the law otherwise permits us to contact you.

You can stop receiving marketing communications at any time by:

• Using the unsubscribe option in an email, where provided;
• Replying and asking us to stop;
• Emailing jamie@thechristmasdecorators.com; or
• Calling 07398 927737.

Service-related messages about an active quotation, booking, installation, payment, maintenance visit or contract are not marketing communications, and we may continue to send these where necessary.

We do not sell your personal information to third parties.

8. Sharing your information

We may share personal information with trusted third parties where necessary, including:

• Website hosting and maintenance providers;
• Email, telephone and communications providers;
• Customer relationship and business administration systems;
• Cloud storage and document providers;
• Accounting, invoicing and payment providers;
• Accountants, bookkeepers, banks and professional advisers;
• Insurers and insurance advisers;
• Installation staff, subcontractors and access-equipment providers;
• Suppliers and storage providers;
• The wider The Christmas Decorators network where necessary to manage an enquiry or provide services;
• Marketing, analytics and advertising providers where permitted;
• IT security and technical-support providers;
• Debt-recovery providers;
• Solicitors, courts, regulators, law-enforcement agencies or public authorities; and
• A purchaser, investor or adviser in connection with a sale, restructuring or transfer of our business.

We require service providers to protect your information and only use it for the purposes for which it was provided.

We may also disclose information where required by law or where reasonably necessary to protect our rights, customers, staff or the public.

9. WhatsApp and social media

If you contact us through WhatsApp or a social-media platform, your information will also be processed by the operator of that platform in accordance with its own privacy policy.

These services may collect information such as your telephone number, profile name, profile picture, device information and message metadata.

Please consider the privacy settings and policies of any third-party platform before sending personal information through it.

10. Cookies and website technologies

Our website may use cookies and similar technologies. Cookies are small files placed on your device when you visit a website.

Cookies may be used to:

• Ensure the website functions correctly;
• Remember your choices;
• Protect the website against misuse;
• Understand website traffic and performance;
• Measure how visitors use the website; and
• Support advertising or social-media functionality.

Essential cookies

Essential cookies are necessary for the website to operate or provide a service you have requested. These may be used without consent where permitted by law.

Analytics, advertising and other non-essential cookies

Where required, we will ask for your consent before placing analytics, advertising or other non-essential cookies on your device.

You should be able to accept or reject non-essential cookies through the website’s cookie controls. You can also control cookies through your browser settings.

Blocking certain cookies may affect how the website functions.

More detailed information about the cookies used on the website should be provided through our cookie banner or a separate Cookie Policy.

11. International transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure it is protected. These may include:

• Transferring information to a country recognised as providing an adequate level of protection;
• Using contractual safeguards approved under UK data protection law; or
• Relying on another lawful transfer mechanism.

You may contact us for more information about the safeguards used for international transfers relevant to your information.

12. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

Our typical retention periods are:

• General enquiries that do not proceed: normally up to two years after our last meaningful contact;
• Quotations and proposals: normally up to six years, particularly where they contain useful project, pricing or property information;
• Customer, contract and installation records: normally for the duration of the customer relationship and up to six years afterwards;
• Invoices, payment and accounting records: normally for at least six years after the end of the relevant financial year;
• Property photographs, plans and design illustrations: for as long as reasonably necessary to prepare the proposal, manage the installation, support repeat work or deal with a dispute;
• Marketing records: until you unsubscribe, object or we determine the information is no longer accurate or useful;
• Suppression records: we may retain limited details to ensure we continue to respect an unsubscribe or objection;
• Complaints, incidents and legal claims: for as long as needed to manage the matter and comply with applicable legal limitation periods; and
• Website technical and analytics information: according to the retention settings of the relevant website or analytics service.

We may retain information for longer where required by law, an insurer, a regulator or in connection with an actual or anticipated legal claim.

13. How we protect your information

We take reasonable organisational and technical measures to protect personal information from:

• Unauthorised access;
• Accidental loss;
• Misuse;
• Alteration;
• Disclosure; and
• Destruction.

These measures may include password protection, access controls, secure systems, staff procedures, backups and restrictions on who can access customer information.

No internet, email or electronic-storage system is completely secure. Although we take reasonable precautions, we cannot guarantee the absolute security of information transmitted electronically.

14. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Be informed about how we use your information;
• Request access to the personal information we hold about you;
• Ask us to correct inaccurate or incomplete information;
• Ask us to erase your information;
• Ask us to restrict how your information is used;
• Object to processing based on legitimate interests;
• Object to direct marketing at any time;
• Request the transfer of certain information to you or another organisation;
• Withdraw consent where we rely on consent; and
• Challenge certain decisions made solely by automated means.

These rights are subject to legal conditions and exemptions. They do not always require us to delete information, particularly where we must retain it to comply with the law, fulfil a contract or establish or defend legal claims.

We do not currently use personal information to make significant decisions about customers solely through automated decision-making.

To exercise your rights, contact us using the details in section 1.

We may ask for information to confirm your identity before responding. We will normally respond within one month, although the law permits additional time in certain circumstances.

You will not normally have to pay a fee to exercise your rights. We may charge a reasonable fee or refuse a request where the law allows us to do so, such as where a request is manifestly unfounded or excessive.

15. Children’s information

Our website and services are intended for adults, property owners and representatives of businesses and organisations.

We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

16. Third-party websites

Our website may contain links to third-party websites, services or platforms, including WhatsApp, social-media services and review websites.

We do not control these third parties and are not responsible for their privacy practices. We encourage you to read the privacy information provided by each third party you use.

17. Complaints

Please contact us first if you have concerns about how we use your personal information. We will try to resolve the matter promptly.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

You can find information about making a complaint through the Information Commissioner’s Office website or contact the ICO by telephone on 0303 123 1113.

18. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to:

• Our services;
• Our website;
• The systems and providers we use; or
• Applicable legal or regulatory requirements.

The latest version will be published on this website. The date at the top of the policy shows when it was last updated.

19. Contact us

For questions about this Privacy Policy or how we use your personal information, please contact:

• The Christmas Decorators Cheshire
• Operated by: One Little Christmas Tree LTD
• Company number: 13329396
• Email: jamie@thechristmasdecorators.com
• Telephone: 07398 927737
• Postal address: Suite 325 Courthill House, 60 Water Lane, Wilmslow, Cheshire, SK9 5AJ